Happy State Bank Customer? Bet You’re Not Happy Right Now.

A while back, we heard about Happy State Bank being bought out by a new company.

Well, that takeover has officially commenced, and it's giving customers quite the headaches as they work through it.

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Home BancShares, more commonly known as Centennial Bank, had their merger with Happy State Bank approved back in February of this year, and everything was finalized in April. Now they've gained control of Happy State Bank and they're implementing their systems as we speak.

One of the ones that has caused customers a lot of pain is the online banking portion of it. This would include the usage of the app.

Customers recently found out that they need to re-enroll in their online banking if they wish to continue using it, and customers are having a hard time getting everything squared away.

The company has released the steps on exactly what you need to do in order to regain access to online banking services.

First, you need to delete the app from your device. Once you've done that, you'll need to open up a web browser and head to happybank.com. From there, you'll enter your user ID and your temporary password, which is the last four digits of your social security number or TIN number.

You'll then be prompted to enter a new password to use for online services. After you've set up challenge questions and answers, you'll re-download the app to your device and voila, you're good to go.

Another issue I recently heard about was that customer funds were locked up for several days while they changed over their systems. I can't confirm this, but have heard about it from numerous people. Talk about frustrating.

The new Happy State Bank isn't off to a good start, but here's to hoping everything gets better once you've gotten these things squared away.